Week 4 Operations Analysis—Process Improvement With Six Sigma

Ford Motor Company

Week 4 Operations Analysis—Process Improvement With Six Sigma

Continue the analysis of your organization through a Six Sigma review of processes and how these processes deliver customer satisfaction.

Write a 5-page paper in which you:

Determine if this organization is achieving their strategic goals and customer satisfaction.
Choose a business process and analyze the business process starting with a process map. Can this process be improved to better meet customer needs?

Analyze the process using the Define, Measure, Analyze, Improve, Control (DMAIC) Six Sigma methodologies.
Demonstrate the use of some Six Sigma tools and recommend an improved process to increase customer satisfaction.
Describe how to control the process to ensure it has achieved its objective of improving customer satisfaction by meeting customer wants and needs.

Include a minimum of three references to good information sources.

Format your paper consistent with APA guidelines.



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