Privacy Policy

Last updated on January 2nd, 2020

Homeworkmaven (hereafter referred to as “we”, “our”, “us”, and “Platform”) is a privacy-conscious company. Your privacy is essential to us, and we are committed to upholding confidentiality, security, and accuracy of any personal information that we collect from each User.

 

Section 1: Definitions

The term Website is about our Company’s address Homeworkmaven.com

The term “Services” refers to both technical, marketing, academic, and business writing services that our organization offers.

The term “Order” refers to a written document of a standard electronic form filled and submitted online by the client to obtain a Sample. The Order outline all the requirements of a Sample project.

The term “Client” refers to any individual who submits an order to the website.

The term “Sample” refers to a document (PowerPoint slides, essay, research paper, research proposal, etc.) in standard electronic form that is delivered by the Experts (hereafter referred to as Tutors) to the Clients.

The term “Tutor” (or Expert/ Writer) refers to well-vet freelancers from all over the globe hired by the Company to deliver the Sample.

The term “Support Team” refers to a group of staff members in our Company designed to provide informational and technical support to both Clients and experts to make our services convenient and efficient.

 

Section 2: Privacy Policy

 

  1. What information do we collect and use from you?

When you visit our website or use our services, by registering a personal account using any electronic device such as laptops or phones, we automatically collect and store personal information:

a.1) Obligatory regarding a Client:

  • The source of arrival to our website;
  • The country, region, and city of location;
  • The email address;
  • The date and time of registration, the date and time of account approval on the Platform;
  • The password and the Username;
  • The details of visits to our site, including access time;
  • The IP address;
  • The financial information* you provide while dealing with a Project or other transaction and Project-based content that you generate, for example, PayPal email address, credit, and debit card partial number, and cardholder.

 

Please note that WE DO NOT HAVE ACCESS TO CREDIT OR VISA CARD NUMBER, CV CODE, EXPIRY DATE, BILLING ADDRESS OR THE CAPACITY TO AUTHORIZE A PAYMENT FROM YOUR ACCOUNT.

a.2) optionally regarding a Client:

  • The Name and the Surname;
  • Time zone information;
  • The phone number;
  • The scientific degree and name of an educational institution.

 

b.1) Obligatory regarding a Tutor:

  • The source of arrival to our website;
  • The country, region, and city of location;
  • The email address;
  • The date and time of registration, the date and time of account approval on the Platform;
  • The password and the Username;
  • Identifying information, such as the real name and the real Surname;
  • The proof of identities, such as a scanned copy of a passport or an ID.
  • The list of topics and academic subjects the Expert is proficient at;
  • The scientific degree and name of an educational institution.
  • The details of visits to our site, including access time;
  • The IP address;
  • The financial information* you provide while dealing with a Project or other transaction and Project-based content that you generate, such as PayPal email address, credit, debit card partial number, and cardholder.

 

Please note that WE DO NOT HAVE ACCESS TO CREDIT OR VISA CARD NUMBER, CV CODE, EXPIRY DATE, BILLING ADDRESS OR THE CAPACITY TO AUTHORIZE A PAYMENT FROM YOUR ACCOUNT.

 

 

b.2) optionally regarding a Tutor:

  • The date of birth;
  • Time zone information;

 

Besides the required and optionally collected information regarding Tutors and Clients we collect, we automatically gather other information that may include:

  • The country, region, and city of location;
  • Computer and connection information. For example, referral URL, browsing history, page views, and weblog information
  • Internet protocol (IP) addresses, cookies, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, device ID or unique identifier, and device type.

 

  1. How do we use your personal information?

Upon collecting your personal information, we use it with your consent to access our Platform and Services and send you updates. Besides, we can prevent illegal and fraudulent activities. We may use other information to enhance our services and relationship with you. Some of the areas that we can use the information are:

  • notifying you about significant functionality changes and alterations to the Platform;
  • responding to your concerns in order to enhance customer service;
  • preventing fraudulent activities;
  • Promoting proper communication on our Platform;
  • verifying your identity;
  • evaluating tutors to meet our quality standards
  • processing your account registration;
  • personalizing our communication with Users based on Project history and browser records;
  • internal record keeping, billing, accounting, and market research purposes;
  • developing and marketing our Services per applicable laws;
  • providing you location-based services like advertising and internet search results;
  1. How do we use Web beacons and Cookies?

 

When using our Platform, we use Web beacons and Cookies to collect information about the webpages you visit or any link that you click.

Web beacons are technological techniques used on webpages to check that a user has accessed some content. On the other hand, Cookies are text files comprising small data and kept by your browser when you visit any website.  

 

 

  1. Do we protect your privacy on third-party websites?

As a company, we do not protect users from third-party websites even though links to those websites are provided on this Platform. We recommend that all users should carefully review the privacy policies of other websites different from Homeworkmaven.com

 

 

  1. How do we keep your information secure?

In order to protect all User’s information from unauthorized access or fraudulent activities, we have integrated appropriate legal measures, commercial standards of technology, and operational security. One of the standards we use to protect the registered Users ’information is Personal Access Security Service Without Regular Discloser (password). Please do not share your account password or any login information with anyone. Please note that we do not guarantee personal information security once you share your login information with any third party. Always log out of your account after you finish and do not save your login information, especially on a shared computer.

  1. How long do we retain your Personal Information?

Once you register an account with us, we keep your information as long as your account is active. We may also retain your information if we need it to comply with our legal or professional obligations, agreements, or resolve disputes.

 

  1. What do we do to protect children’s privacy?

A general audience ranging from students to large business organization use our Platform. However, we acknowledge the essence of protecting children’s online privacy, and our services do not target individuals under the age of 16. We recommend that if a child had provided us with any personal information without parental guidance, their parent should contact Dataprotection@Homeworkmaven.com for its removal.

  1. Final provisions

8.1. By visiting our website or using our services, you acknowledge that you have read, understood, and agreed with our privacy policy. Please be sure that we keep updating our privacy policy.

8.2 Regularly, we may scan messages on our Platform to check for malicious activity such as spam, fraud, viruses, and phishing.

8.3. When you visit our website, you will not be required to share your personal information, but you will have to provide us your Personal Data if you need to use our services.

8.4. We continuously change our privacy policy in correspondence with the enhancement of our services. Every time there is an implementation of new technology into our Platform, we also amend our Privacy Policy. We send updates to our users after changing our privacy policy.

 

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