MGT Week 2 Discussion 1

Were the three elements of customer service evident in your customer service and support experience? Did the customer service or support experience increase the likelihood of your repeat business with this company? Upon reflection, what customer service process changes would you recommend aligning this company’s process with high-quality customer service principles as defined in the course text?

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A couple of years ago I was able to purchase an appliance that I always wanted. This appliance was a Whirlpool 26.1Cu Ft stainless-steel side by side refrigerator from Lowes. Many great and unique features came with the refrigerator, such as an ice maker, not only did it make regular ice cubes but, crush ice as well. It has a built- water filter and the large size of the refrigerator came with plenty of storage space and selves’ inside. The height and length of the refrigerator were perfect. The pre-transaction customer service took place when I first walked into the store, and the associate walked up to me as soon as I walked in. I explained to her what I

 Many great and unique features came with the refrigerator, such as an ice maker, not only did it make regular ice cubes but, crush ice as well. It has a built- water filter and the large size of the refrigerator came with plenty of storage space and selves’ inside. The height and length of the refrigerator were perfect. The pre-transaction customer service took place when I first walked into the store, and the associate walked up to me as soon as I walked in.

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