Evelyn Marrot works in the HR department for Maxim Service Industries,
a company that specializes in collections and customer service for
credit card companies. She has been assigned to a project focused on
making improvements to the culture and the work environment of the

The CEO is concerned that employees are not happy and as a result,
they are not performing to the best of their abilities.

Evelyn wants to implement a high-performance work system at Maxim
Service Industries, but she does not know where to begin. Include the
following information in your case study summary:
•An overview of Evelyn’s case.
•Key Issues or Problems.
•Alternatives that Evelyn can consider.
•A potential solution to Evelyn’s dilemma.
•Your conclusion on the case study.
•Relevant additional supporting research.
◦Be sure to cite any outside research sources

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